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Guide

Vietnam e-visa photo rejected? What to check and how to fix it

As of October 25, 2026, Vietnam’s e-visa portal takes the portrait as a recent 4 x 6 cm image in JPG or JPEG format, smaller than 2 MB, facing the camera on a white background, with no hat, no glasses and formal clothes. The system checks the uploaded portrait and passport images automatically. SelfieToPassport turns a phone photo into a 600 x 900 pixel JPEG in the 4 x 6 proportion, under 2 MB, with a free preview and $6.95 for the file.

Updated Rules checked against evisa.gov.vnHow we check

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The short version

  1. SelfieToPassport: a 600 x 900 px Vietnam e-visa JPEG under 2 MB from a phone photo, free preview, $6.95.
  2. Use a recent photo in the 4 x 6 cm format.
  3. Save it as a JPG or JPEG smaller than 2 MB.
  4. Use a white background and face the camera.
  5. No hat and no glasses; wear formal clothes.
  6. Fix the photo before you pay: the fee is not refunded if the visa is refused.
  7. Apply only on evisa.gov.vn or thithucdientu.gov.vn.

The file rules for the Vietnam e-visa portrait

The portrait is the first upload of the form, next to the passport image. The instructions give a 4 x 6 cm size and a 2 MB limit but no pixel count.

A phone photo is usually in a different shape and can be larger than 2 MB, so crop it to the 4 x 6 proportion and save a smaller JPEG.

The rules

  • The Vietnam Immigration Department asks e-visa applicants for a portrait photo measuring 4 x 6 cm. evisa.gov.vn
  • Vietnam’s e-visa portal takes the portrait as a JPG or JPEG file smaller than 2 MB. evisa.gov.vn
  • The first step of a Vietnam e-visa application is uploading two images, a portrait and the biometric passport, after which the system shows the personal details read from the passport. evisa.gov.vn
  • Vietnam requires a recent photo for the e-visa, without setting a number of months in its online guide. evisa.gov.vn

Background, glasses and clothing

The portrait is a plain front view: white background, no hat, no glasses, formal clothes.

The rules

  • The background of a Vietnam e-visa portrait must be white. evisa.gov.vn
  • Vietnam e-visa applicants must look straight at the camera in the portrait and leave off any hat or glasses. evisa.gov.vn
  • Formal clothing is what the Vietnam Immigration Department expects in an e-visa portrait. evisa.gov.vn

The automatic check

The form checks both images by itself. When they pass, it fills in the passport fields for you; when the passport image fails, the application cannot be submitted.

The rules

  • Vietnam’s e-visa system checks the uploaded portrait and passport images on its own and, when they pass, fills in the passport fields of the form. evisa.gov.vn
  • When the passport image fails the automatic check, Vietnam’s e-visa system does not let the application go through. evisa.gov.vn

Before you pay

The fee is paid online and kept if the visa is not granted, so get the photo right first, and apply only on the official addresses.

The rules

  • Vietnam collects the e-visa fee online through the portal and keeps it if the visa is not granted. evisa.gov.vn
  • The Vietnam Immigration Department lists evisa.gov.vn and thithucdientu.gov.vn as the two addresses for applying for an e-visa. evisa.gov.vn
  • Vietnamese immigration warns that unofficial e-visa websites can lead to fees that Vietnam’s rules do not authorize. evisa.gov.vn

How to fix the photo

SelfieToPassport crops and resizes the photo in your browser, without retouching the face or replacing the background, and shows the result in a free preview before you pay $6.95.

  1. Retake the photo if needed: facing the camera, against a plain white wall, no hat, no glasses, formal clothes.
  2. Crop it to the 4 x 6 proportion with the whole head in the frame.
  3. Resize to 600 x 900 pixels and save as a JPEG.
  4. Check that the file is smaller than 2 MB.
  5. Upload it again in the first step of the e-visa form.

FAQ

What size is the Vietnam e-visa photo?

4 x 6 cm, uploaded as a JPG or JPEG file smaller than 2 MB. The instructions do not give a pixel size. Source: official page "Instruction › Guide to entering visa declaration information", checked on Oct 25, 2026.

Can I wear glasses in a Vietnam e-visa photo?

No. The portrait is a front-facing image with no hat and no glasses. Source: official page "Instruction › Guide to entering visa declaration information", checked on Oct 25, 2026.

Is the Vietnam e-visa fee refunded if the visa is refused?

No. The fee is paid through the portal’s e-payment gateway and is non-refundable if the visa is not granted. Source: official page "Viet Nam e-Visa (home page)", checked on Oct 25, 2026.

Which is the official Vietnam e-visa website?

evisa.gov.vn or thithucdientu.gov.vn. Unofficial sites may lead to fees Vietnam does not authorize. Source: official page "FAQs › Which electronic information page should I access to apply for an electronic visa for Viet Nam?", checked on Oct 25, 2026.

Where this information comes from

Every rule on this page comes from a page published by the U.S. Department of State and the companies named, read on the date shown. We rewrite each rule in plain words and link to the page it came from. Each rule has a review deadline; one that passes it without a new check comes off the page.

Something here out of date? Tell us and we will check it against the official page.